![]() Returning Large Items by Postal Service or Courier: We also recommend recorded post so that you can track your package, should it go astray. Don’t forget to include your Groomers Returns Form or a covering letter including your full address and telephone number so that we know who the package is from. ![]() To avoid damages in transit, please wrap the item well, preferably in bubble wrap, and then use a strong box or jiffy bag to send the item. We will need to resell the item so please ensure it is returned in the way that you would like to receive it. If you are returning a small item by post (packet), please ensure the item is unused, and in its original, undamaged packaging. Please allow up to 5 working days for the refund to show in your account. If you paid by credit/debit card, the money will go back onto the same card. We'll aim to refund all items within 24 hours of receipt in the same way you paid for your product. Returns should be mailed to: Returns, Groomers Limited, 137 Greenham Business Park, Newbury, RG19 6HN We will need to contact you to arrange payment or a refund.Īlthough this is a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray. Please remember to include a Groomers Return Form which you can download from our website or, if you prefer, a covering letter including your full name, address and contact telephone number so we know who the package is from. Please be aware that Gift Vouchers are non-returnable:Īny returns or exchanges on items purchased at events or shows will attract a standard delivery charge. ![]() If payment is required the cost is from £45.00 per pallet. If you are returning a large item such as a table, bath or cabinet, the item will need to be packaged safely on a pallet, this will be required by the courier for collection and return. This will be assessed once the product is received. We reserve the right to deduct a percentage of the refund or credit if an item is received unsuitable for re-sale as new. Please remember the packaging of the item is the responsibility of the sender, not the courier and Groomers Limited. We recommend you keep the original packaging and wrap the return item well to avoid damage in transit. Your unwanted item must be in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. We will refund customers within 14 days of receiving the goods back. Cancelled goods must be returned to Groomers Limited within a further 14 days after we have been notified. We will offer a refund to customers if you have notified us in writing within 14 days of receipt that you wish to cancel your order. Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. These are available at the time of ordering and will feature online at the basket checkout. Please note that orders placed online on Saturdays, Sundays and bank holidays, when we are closed, will be dispatched the next working day.ĭeliveries to UK offshore addresses (including NI, ROI, Highlands and Islands) are charged at individual rates in accordance with prices from Royal Mail. We politely ask you to notify us of any errors in your order within seven days of receipt so they can be rectified promptly. Please make sure you have the correct assistance to bring your product into your premises. ![]() Please note that pallets will be delivered curbside. Large, heavy, equipment items such as tables and baths are dispatched via a specialist carrier. UK Mainland orders over £100 will be delivered free of charge.Īny delivery to the Scottish Highlands, Northern Ireland and offshore islands may be subject to a surcharge. Orders received by 12pm Monday to Friday will normally be shipped the same day. As part of our commitment we offer a fast, efficient delivery service. ![]()
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